Terms & Services
Cancellation and Refund Policy information
At ONE UP we strive to provide our clients with the best customer service. You have chosen balloons for a special event and we want to make it memorable. But we realize that sometimes our clients must modify or cancel their orders.
We set aside time to create your order. Some orders are extremely complicated. When we do that, we don't book orders for anyone else in that time slot.
ONE UP policy is you can either reschedule your event OR be given a store credit. THERE WILL BE NO REFUND. (store credit is only valid for 2 years)
NO REFUNDS AFTER LEAVING THE STORE. Products are FINAL SALE.
Online pictures are ONLY for display purposes.
If this is necessary, you must speak to a ONE UP employee. Please have your invoice number available.
ONE UP BALLOONS DELIVERY POLICIES
Please provide the recipient's full name, phone number, and/or buzzer number if they reside in a strata or apartment. Someone must be able to receive the balloons. If the recipient is not home, we will call the recipient to discuss arrangements to drop off the balloons or to receive instructions on where to leave the bagged balloons on the property.
If we are unable to deliver the balloons after calling the recipient and no response within 10 minutes, we will take the balloons back to the store, there will be an additional delivery fee to re-deliver the balloons.
Note: WE DON’T GUARANTEE ANY BALLOONS OUTDOOR. Please check the products upon receiving them. Balloons cannot be left outside during hot weather, the heat will cause the helium to expand and the balloons may burst.
BUSINESS AND OFFICE DELIVERY
Please include the name of the business, the recipient's full name and phone number, and the suite and floor number.
HOSPITAL BALLOON DELIVERY
Please check with the hospital before ordering balloons to ensure the patient can have balloons and if latex balloons are permitted. We do carry balloon bouquets that are non-latex. Please provide the patient's full name, room and floor number, phone number or nurse's desk phone number, and name of the wing where the patient is located.
ADDITIONAL DELIVERY FEE
If we are unable to deliver the balloons after calling the recipient and no response, we will take the balloons back to the store, there will be an additional delivery fee to re-deliver the balloons.
During extreme weather conditions, we will not be responsible for late delivery due to heavy rains, snow, or traffic accidents.
We reserve the right to substitute balloons with an equal or higher value if the balloons are not in stock, provided the substitution will not substantially change the theme of the bouquet.