Tell a story flower surprise
Tell a story flower surprise
Tell us your story (at the check out page), we will make the flower to surprise your loved ones! You can let us know your desired flower colors, we will make customized flower basket for you. (Flower types based off what's in season.)
Customer Service
Customer Service
At ONE UP we take pride in providing the best customer service possible. Customer service phone hours are Monday-Sunday 10 AM- 6 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime between 10:00 AM- 5:00 PM Monday- Sunday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help!
We would love to hear from you
If you have a question regarding the delivery of your order call us. Furthermore if you have a tracking number, please check with that service provider first. We also have a handy 'FAQ's' Guide which might help to answer any questions relating to the shipping, delivery or pick up of your order. If these haven't been able to answer your query, please feel free to send us a message.we'll get back to you shortly.
Secure Payments
Secure Payments
Secure payments
Our payments are 100% secure and protected through Shopify.
Delivery & Pickup
Delivery & Pickup
Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.
IMPORTANT:
To avoid failed deliveries and theft, please confirm the following:
- Address Line 2: input your unit number
- Delivery Instructions: input your buzzer and other specific requests, such as leaving the shipment at a common area.
Your items will NOT be delivered should we not have 1 of the 2 following pieces of information, and will be tried again on a second delivery attempt. We offer 2 delivery attempts on the same delivery day. If you are not available for this second delivery attempt, the driver will leave your items outside the main door of your building. Please note that we are not liable for unforeseen losses in this case.
If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (236-868-1918) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.
Hand-picked ingredients
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Rose
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Chrysanthemum
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Eucalyptus
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Orlaya grandiflora