One Up Party Canada Culture
One Up Party Canada Culture
We build celebrations that feel effortless for customers and energizing for our team from Vancouver to Toronto and beyond.
Celebrate one hundred million birthdays and everyday wins by making gifting and décor fast, friendly, and reliable.
What we believe
Safety before sparkle
We follow written checklists and provincial OHS rules for vehicles, ladders, helium cylinders, and venues. WHMIS training, TDG basics for cylinder transport, CSA-approved PPE, and weights on every helium build. If it is not safe, we stop and fix it.
Customer first speed
On time arrivals, clear ETAs, photo proof, proactive communication, and spotless exits. We fix issues fast.
Ownership mindset
See it, solve it, ship it. Everyone owns outcomes for the customer.
Bias for action with data
Start small, measure, and improve in tight loops. Learn fast, waste little.
One team across provinces
No silos. We help each other win in warehouse, on the road, at installs, and online.
Raise the bar
Document what works, retire what does not, and leave every process better than we found it.
Ideas from everyone
The best ideas win. We make it easy to pitch, test, and roll out improvements.
Respect, inclusion, bilingual
We treat everyone with dignity and follow Canadian human rights and anti-harassment laws. We serve in English and French where needed.
How we work in Canada
Safety routines
- Daily vehicle and equipment checks
- Cylinder caps, restraints, and weights on every build
- Slip and trip prevention and winter driving readiness
- Venue walk throughs and same day incident reporting
Service standards
- On time windows and professional appearance
- Clean install and clean exit
- Photo proof of delivery or setup
Communication
- Simple, direct, and kind messages
- Confirm details in writing and close the loop when done
- Share blockers early so the team can help
Decision rhythm
- Pilot in one city or partner location
- Measure within 48 hours
- If it works, document and expand. If not, learn and try the next version
Growth and rewards
Skill growth
- Hands on training for WHMIS, TDG basics, installs, routing, care, leadership
- Cross training encouraged
Recognition
- Shout outs for culture wins, process improvements, and customer delight
- Monthly spot rewards
Incentives
- On time delivery, customer ratings, quality, safety, and efficiency
- Referral rewards for hires and new business introductions
Well being
- Public provincial healthcare plus eligible extended benefits
- Stat holiday and PTO practices follow provincial standards
Non negotiables
- No safety shortcuts
- No harassment, discrimination, or retaliation
- No dishonesty, policy violations, or misuse of property
What great looks like
- Plan ahead, arrive prepared, and leave spaces spotless
- Keep customers informed without being asked
- Turn feedback into a checklist or playbook update
- Share wins and lessons so the next teammate moves faster
This guide explains how we operate in Canada. It is not a contract. It complements company policies and applicable federal and provincial employment standards. Employment terms are set by your offer letter, handbook, and the law. We may update this guide as we grow.
Join the One Up community
We aim to build an authentic community of partners who are passionate about our brand. From affiliate commission to gifting, we offer tons of perks when you’re working with us. Apply today to become part of our creator community! Trendy party supplies and a company that cares. Our mission is to celebrate 100 million birthdays with 100 million people apply now to be apart of something big.
Partnership opportunities
- Affiliate marketing
- Content creation
- Additional opportunities
- Campaigns
- Gifting