Baby pink confetti shine balloon bouquet
Baby pink confetti shine balloon bouquet
2-11" pastel pink latex balloon
2- 11" pink latex balloon
3-11" gold confetti printed balloons
2-18" foil balloon
Customer Service
Customer Service
At ONE UP we take pride in providing the best customer service possible. Customer service phone hours are Monday-Sunday 10 AM- 8 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime Monday - Sunday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help.
We would love to hear from you
If you have a question regarding the delivery of your order call us. Furthermore if you have a tracking number, please check with that service provider first. We also have a handy 'FAQ's' Guide which might help to answer any questions relating to the shipping, delivery or pick up of your order. If these haven't been able to answer your query, please feel free to send us a message.we'll get back to you shortly.
Secure Payments
Secure Payments
Secure payments
Our payments are 100% secure and protected through Shopify.
Delivery & Pickup
Delivery & Pickup
Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.
IMPORTANT:
To avoid failed deliveries and theft, please confirm the following:
- Address Line: input your unit number and buzz number
- Delivery Instructions: input your buzzer number and other specific requests, such as leaving the shipment at a common area, and the correct phone number.
Your items will NOT be delivered should we not have 1 of the 2 following pieces of information. We offer an additional delivery attempt on the same delivery day for an additional fee if delivery was failed. If you are not available for this second delivery attempt, the driver will leave your items back at our store location. Please note that we are not liable for unforeseen losses in this case.
If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (236-868-1918) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.
Global Shipping
Global Shipping
Shipping Cut-Off Times
Shipping orders placed Saturday/Sunday will be processed the following Monday, including Next Day Air and 2nd Day Air.
Please allow up to 24 hours for your order to ship. We strive to complete all orders quickly and efficiently.
Shipping orders placed after 2:00 PM (PST) Monday-Friday will be processed the next business day depending on the volume of orders.