ONE UP CAKE
Bunny Hop Cupcake
Bunny Hop Cupcake
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Hop into sweetness with our Bunny Hop Cupcake. This delightful treat is a celebration of all things cute and carrot-inspired. The moist carrot cake is infused with warm spices and studded with tender carrot bits, creating a delectable base that's as irresistible as it is fluffy. Topped with a velvety cream cheese frosting, each bite is a harmonious balance of flavors that will make you hop with delight. Adorned with adorable bunny decorations, our Bunny Hop Cupcake is the perfect addition to your springtime celebrations or any occasion that calls for a touch of whimsy. Get ready to indulge in a charming confection that will make your taste buds do a joyful bunny hop.
Customer Service
Customer Service
At ONE UP we take pride in providing the best customer service possible.
Customer service phone hours are Monday-Sunday 10 AM- 8 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime Monday - Sunday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help.
Need help with an order, delivery time, or product question? We're here and happy to help.
Talk to us
Call: +1 (833) 663-8748
Chat: Use the chat bubble on this page for quick questions.
Quick answers
Most questions are answered here:
- FAQs: delivery, pickup, changes & more
- Cities & delivery coverage
- Shop balloon bouquets · Flowers · Cakes
- Helium tank rentals & Canada-wide helium info
Order help
If your delivery is today, please call us so we can assist right away. If you received a courier tracking link, check it for live updates.
Flagship stores
Vancouver Store
3363 Fraser St, Vancouver, BC V5V 2C2 (view map)
Edmonton Store
10812 178 St NW, Edmonton, AB T5S 1J3 (view map)
Business & events
Planning a corporate install or bulk order? Visit Corporate Décor or Party Packages, then contact us with your date, venue, and budget.
Response times
We reply quickly during open hours. For urgent same-day deliveries, please call.
Secure Payments
Secure Payments
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Our payments are 100% secure and protected through Shopify.
Delivery & Pickup
Delivery & Pickup
We guarantee 100% your delivery will arrive on time or it's on us.
Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.
IMPORTANT:
To avoid failed deliveries and theft, please confirm the following:
- Address Line: input your unit number and buzz number
- Delivery Instructions: input your buzzer number and other specific requests, such as leaving the shipment at a common area, and the correct phone number.
Your items will NOT be delivered should we not have 1 of the 2 following pieces of information listed above. Furthermore If you are not available for this delivery we will leave your items at the location of delivery address and if not possible due to safety issues, the driver will leave your items back at our store location. Please note that we are not liable for unforeseen losses in this case.
If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (+1 833-663-8784) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.
