ONE UP BALLOONS
Santa WOW Bouquet
Santa WOW Bouquet
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Customer Service
Customer Service
At ONE UP we take pride in providing the best customer service possible.
Customer service phone hours are Monday-Sunday 10 AM- 8 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime Monday - Sunday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help.
You can get information about an order you placed on the One Up Online Store through your One Up account, Chat Support, or via the email you provided on your invoice receipt.
Oneupballoons.ca is a convenient place to purchase ONE UP products and accessories. You can shop online or in-store. Call us at 1 (833) 663-8748
FLAGSHIP STORE LOCATIONS:
3363 Fraser St, Vancouver, BC V5V 2C2 (view map)
Unit 1770, 4380 Number 3 Rd, Richmond, BC V6X 3V7 – Parker Place (view map)
We would love to hear from you
If you have a question regarding your delivery, please call us. If you have a tracking number, check with the delivery provider first. You can also check our FAQ's page for answers related to shipping, delivery, or pick-up.
If you still need help, feel free to send us a message — we'll get back to you shortly.
Secure Payments
Secure Payments
Secure payments online you can trust.
Our payments are 100% secure and protected through Shopify.
Delivery & Pickup
Delivery & Pickup
We guarantee 100% your delivery will arrive on time or it's on us.
Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.
We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.
IMPORTANT:
To avoid failed deliveries and theft, please confirm the following:
- Address Line: input your unit number and buzz number
- Delivery Instructions: input your buzzer number and other specific requests, such as leaving the shipment at a common area, and the correct phone number.
Your items will NOT be delivered should we not have 1 of the 2 following pieces of information listed above. Furthermore If you are not available for this delivery we will leave your items at the location of delivery address and if not possible due to safety issues, the driver will leave your items back at our store location. Please note that we are not liable for unforeseen losses in this case.
If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (+1 833-663-8784) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.
