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ONE UP CAKE

Purple lilac cream flower cake

Purple lilac cream flower cake

$98.00 USD
$98.00 USD
Sale Sold out
Shipping calculated at checkout.

Customer Service

At One UP we take pride in providing the best customer service possible. Customer service phone hours are Monday-Sunday 10 AM- 6 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime between 10:00 AM- 5:00 PM Monday- Sunday.

If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help!

You can get information about an order you placed on the One-Up Online Store through your One-Up account, Chat Support, or by the email you provided. If you prefer, you can also make changes by phone at (236)-868-1918 
Oneupballoons.ca is a convenient place to purchase ONE-UP products and accessories from ONE-UP. You can buy online or in-store call (236)-868-1918
 
STORE LOCATION
3363 Fraser St, Vancouver, BC V5V 2C2  (view map) 
 

We would love to hear from you!

If you have a question regarding the delivery of your order and have a tracking number, please check with that service provider first. We also have a handy 'FAQ's' Guide which might help to answer any questions relating to the shipping of your order. If these haven't been able to answer your query, please feel free to send us a message using or contact-us page.

 

 we'll get back to you shortly. ♥

    Secure Payments

    Secure payments

    Our payments are 100% secure and protected through Shopify.

    Shipping

    Shipping Cut-Off Times

    Shipping orders placed Saturday/Sunday will be processed the following Monday, including Next Day Air and 2nd Day Air.

    Please allow up to 24 hours for your order to ship. We strive to complete all orders quickly and efficiently.

    Shipping orders placed after 2:00 PM (PST) Monday-Friday will be processed the next business day depending on the volume of orders.

    Delivery & Pickup

    Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.

    Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.

    We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.

    IMPORTANT:

    To avoid failed deliveries and theft, please confirm the following:

    1. Address Line 2: input your unit number
    2. Delivery Instructions: input your buzzer and other specific requests, such as leaving the shipment at a common area.

    Your items will NOT be delivered should we not have 1 of the 2 following pieces of information, and will be tried again on a second delivery attempt. We offer 2 delivery attempts on the same delivery day. If you are not available for this second delivery attempt, the driver will leave your items outside the main door of your building. Please note that we are not liable for unforeseen losses in this case.

    If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (236-868-1918) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.

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