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ONE UP CAKE

Spaceship party kids birthday cake

Spaceship party kids birthday cake

Regular price $175.00 CAD
Regular price Sale price $175.00 CAD
Sale Sold out
Shipping calculated at checkout.
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At ONE UP we take pride in providing the best customer service possible.

Customer service phone hours are Monday-Sunday 10 AM- 8 PM Pacific Standard Time. Contact us via email, online chat, or social media anytime Monday - Sunday.

If you have a question regarding your order please give us a call or contact us via email, online chat, or social media, we are here to help.

You can get information about an order you placed on the One Up Online Store through your One Up account, Chat Support, or by the email you provided via your invoice receipt.  
Oneupballoons.ca is a convenient place to purchase ONE UP products and accessories. You can buy online or in-store call 1 (833) 663-8748
 
FLAGSHIP STORE LOCATION
3363 Fraser St, Vancouver, BC V5V 2C2  (view map
 

We would love to hear from you

If you have a question regarding the delivery of your order call us. Furthermore if you have a tracking number, please check with that service provider first. We also have a handy 'FAQ's' Guide which might help to answer any questions relating to the shipping, delivery or pick up of your order. If these haven't been able to answer your query, please feel free to send us a message. 

 we'll get back to you shortly.

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    We guarantee 100% your delivery will arrive on time or it's on us.

    Pickup orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.

    Delivery orders for Helium balloons & In-store items are processed Monday- Sunday, During regular business hours of operations.

    We deliver between 10AM - 1PM & 1PM - 4PM, Everyday. Selections available at checkout. You will receive a tracking link via SMS/Email on the day of Delivery, if you input a valid phone or email during check-out.

    IMPORTANT:

    To avoid failed deliveries and theft, please confirm the following:

    1. Address Line: input your unit number and buzz number
    2. Delivery Instructions: input your buzzer number and other specific requests, such as leaving the shipment at a common area, and the correct phone number.

    Your items will NOT be delivered should we not have 1 of the 2 following pieces of information listed above. Furthermore If you are not available for this delivery we will leave your items at the location of delivery address and if not possible due to safety issues, the driver will leave your items back at our store location. Please note that we are not liable for unforeseen losses in this case.

    If you have a delivery and would like to reschedule or cancel, we require 48 hours notice, please email us with the subject title [ONE UP - URGENT DELIVERY ISSUE] or call our store during regular business hours at (+1 833-663-8784) for immediate assistance. All purchases are non-refundable after the 48 hour deadline.

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